Welcome to DEQUA SOLUTION POINT (OPC) PRIVATE LIMITED. By purchasing our products or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Company Information

DEQUA SOLUTION POINT (OPC) PRIVATE LIMITED
Shop No. 104, Bhagat Plaza
Main Road Pandri, Raipur
Chhattisgarh – 492004
Email: dequasolutionpointraipur@gmail.com

2. Products & Services

We deal in handicrafts and home décor items. All products are subject to availability. We reserve the right to modify, discontinue, or update products without prior notice.

As most of our items are handcrafted, slight variations in color, size, design, or finish may occur. These are natural characteristics of handmade products and not considered defects.

3. Pricing

  • All prices are listed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Applicable taxes and delivery charges (if any) will be added at the time of billing.

4. Orders & Payments

  • Orders are confirmed only after full or agreed payment is received.
  • We accept payments through approved payment methods (cash, bank transfer, UPI, or other agreed modes).
  • In case of payment failure, the order will not be processed.

5. Shipping & Delivery

  • Delivery timelines may vary depending on location and product availability.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.
  • Risk of loss or damage passes to the customer upon delivery.

6. Returns & Exchanges

  • Returns or exchanges are accepted only in case of damaged or defective products.
  • Any complaint must be reported within 48 hours of receiving the product.
  • Products must be unused and in original condition for return approval.
  • Customized or made-to-order items are non-refundable and non-exchangeable.

7. Cancellation Policy

  • Orders may be canceled before dispatch.
  • Once dispatched, cancellation requests may not be accepted.
  • Refunds (if applicable) will be processed within a reasonable timeframe.

8. Intellectual Property

All product designs, images, logos, and content used by DEQUA SOLUTION POINT (OPC) PRIVATE LIMITED are the property of the company and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

We shall not be liable for:

  • Indirect or consequential damages
  • Minor variations in handcrafted products
  • Delays due to external factors beyond our control

Our liability, if any, shall not exceed the purchase price of the product.

10. Privacy

Customer information shared with us will be used only for order processing and communication purposes. We do not sell or share customer data with third parties except as required by law.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Raipur, Chhattisgarh.

12. Amendments

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

For any questions regarding these Terms & Conditions, please contact us at:

📧 dequasolutionpointraipur@gmail.com