Thank you for shopping with DEQUA SOLUTION POINT (OPC) PRIVATE LIMITED. We are committed to delivering your handicraft and home décor products safely and efficiently. Please review our Shipping Policy below.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Customized or made-to-order products may require additional processing time.
  • Orders are processed during business days (excluding Sundays and public holidays).

2. Shipping Coverage

We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.

For bulk or special orders, shipping arrangements may be discussed separately.

3. Delivery Time

  • Standard delivery usually takes 3–7 business days depending on the destination.
  • Delivery timelines may vary due to location, courier service delays, weather conditions, or other unforeseen circumstances.
  • We are not responsible for delays caused by third-party courier services.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated at the time of billing.
  • Free shipping offers, if any, will be clearly mentioned during the order process.
  • Additional charges may apply for remote or special delivery locations.

5. Order Tracking

Once your order is dispatched, you may receive shipping details or tracking information (if available) via email or message.

6. Packaging

We take special care in packaging our handicraft and home décor products to ensure they reach you safely. Fragile items are securely packed to minimize the risk of damage during transit.

7. Damaged or Lost Shipments

If your order arrives damaged:

  • Please inform us within 48 hours of delivery.
  • Share clear photos of the product and packaging.

We will review the issue and take appropriate action as per our Refund & Return Policy.

In case of lost shipments, we will coordinate with the courier partner to resolve the matter.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delivery failures due to incorrect or incomplete addresses.

9. Contact Information

For any shipping-related queries, please contact:

DEQUA SOLUTION POINT (OPC) PRIVATE LIMITED
Shop No. 104, Bhagat Plaza
Main Road Pandri, Raipur
Chhattisgarh – 492004

📧 Email: dequasolutionpointraipur@gmail.com